Grievance Redressal

Raising a concern

Access, correction, download, consent withdrawal and account deletion are all available to you directly under Account (Profile on the mobile app) — you do not need to write to us for those.

For anything else — a question or complaint about how your personal data is handled, correcting your email address or date of birth, or requesting your therapist's session notes — contact our Grievance Officer. We acknowledge every request and respond within 30 days.

If you are not satisfied with our response, you may escalate to the Data Protection Board of India, constituted under the Digital Personal Data Protection Act 2023.

Safety and conduct concerns

For anything involving the safety or conduct of a therapist, staff member or another user, email [email protected]. These are treated as urgent.